City in the Cloud
Comprehensive Municipal Payment Solution
Government payments made easy
We enable Cities to expand citizen e-payment options, collect revenue in less time, and simplify time-consuming manual payment tasks with our City in the Cloud payment suite.
Revenue neutral
Accept online, mobile, text, IVR, in-person, and agent-assisted virtual terminals with no processing cost with our traditional and fee-based processing solution
Drive e-payment adoption
Make it convenient to e-pay, and more citizens will pay digitally. Reducing in-office payments, manual document processing, and security/health risks
Simplify processes
Tuned to your operations and integrated with your systems, everyday payment tasks are automated, and reconciliations are simplified with real-time payment data
Revenue - neutral & cost reduction options
Cities can recoup their payment processing costs with card brand-compliant programs such as Visa’s service fee and convenience fee options. The available payments are shown in the graphic below. These citizen fees are built into our platform and can be activated and customized to specific needs. Citizens always see and agree to pay fees before submitting payment.
For municipalities where charging citizen fees is not an option, IntelliPay offers traditional processing at very competitive rates.
Payment options
Accept all major credit cards –Visa, Mastercard, Discover, and American Express, plus ACH/eChecks. We also support digital wallets like Apple Pay, Google Pay, and QR code scan-to-pay from paper bill options
Your city can experience unparalleled reliability, continuous front-end bandwidth during peak demand, and zero downtime.
Dependable
Since 2004, governments nationwide have trusted IntelliPay’s payment technology and payment processing for their payments. Our ease of use, process simplification, and personalized service earn five-star reviews.
Your city can experience unparalleled reliability, perpetual front-end bandwidth when demand increases, and zero downtime.
Secure
Rest assured. IntelliPay’s City in the Cloud payment suite is PCI-DSS Level 1 and EMV compliant, delivering industry-leading multi-layer security, including encryption and tokenization, with every transaction in process or at rest.
Easy to use and manage
IntelliPay’s intuitive interfaces, robust search, real-time data, and report library make it easy to see when payments are made and posted, simplifying accounting.
Master/sub-account hierarchy allows City administrators to oversee payments and delegate authority to agency administrators to add users, assign permissions, control payment activity, and see reports. Standalone configurations are also available.
Self-service
IntelliPay’s citizen portals allow City departments to move more constituents’ payments online. E-payments reduce in-person payments, manual processes, paper records, staffing requirements, and the associated health/security risks to City staff and citizens.
IntelliPay’s turnkey options for tax, utility bill payments, fees, and fine collection can be configured and launched quickly, speeding up revenue and eliminating time-consuming in-house development.
A single solution your city won't outgrow
IntelliPay’s City in the Cloud payment suite allows City departments to move more constituents’ payments online.
E-payments reduce in-person payments, manual processes, paper records, staffing requirements, and the associated health/security risks to City staff and citizens.
IntelliPay’s turnkey options for tax, utility bill payments, fees, and fine collection can be configured and launched quickly, speeding up revenue collection and eliminating time-consuming in-house development.
“IntelliPay made it easy to set up! Our citizens love the flexibility of paying online and we love the money we are saving by not paying processing costs and spending time managing and reconciling payments.”
— City of Plano Texas
Take the Next Step
A streamlined, easy-to-use, and managed payment eco-system is the future. Let us talk about how you get there.
Our government payment experts will customize a demo that allows your agencies to collect more revenue faster with increased staff productivity, less maintenance, and higher levels of citizen engagement.
FAQs
Q1: What is IntelliPay’s City in the Cloud?
City in the Cloud is IntelliPay’s all-in-one payment suite built specifically for city and municipal governments. It enables cities to expand citizen e-payment options, collect revenue faster, and eliminate time-consuming manual payment tasks across online, mobile, IVR, text, in-person, and agent-assisted virtual terminal channels.
Q2: Does City in the Cloud cost the city anything to process payments?
No. City in the Cloud offers a no-processing-cost model through traditional and fee-based processing options — including Visa’s Government and Higher Education Service Fee Program and Mastercard’s convenience fee program — so processing costs are passed to the payer, not the city.
Q3: What payment channels does City in the Cloud support?
City in the Cloud supports online, mobile, IVR (phone), text, in-person POS, recurring, auto-pay, and agent-assisted virtual terminal payments — giving citizens multiple ways to pay at any time.
Q4: What payment methods can citizens use?
Citizens can pay using all major credit and debit cards, ACH/eCheck (check by phone), and digital wallets, including Google Pay and Apple Pay.
Q5: Can multiple city departments use City in the Cloud on one platform?
Yes. City in the Cloud uses a master/sub-account hierarchy that allows city administrators to manage and oversee all departments while individual department administrators independently manage users, permissions, payment types, and reporting.
Q6: How secure is City in the Cloud?
City in the Cloud is PCI-DSS Level 2/3 and EMV compliant, with industry-leading multi-layer security including encryption and tokenization on every transaction, whether in process or at rest — and it takes your city out of PCI-DSS scope entirely.
Q7: What types of city payments can be collected through the platform?
City in the Cloud supports turnkey collection for property taxes, utility bills, fees, fines, permits, and more — making it a single platform for virtually all city revenue streams.
Q8: How does City in the Cloud simplify reporting and reconciliation?
The platform includes a robust real-time report library with intuitive search and posting confirmations, so staff can easily track payments, run reconciliations, and eliminate manual data entry across all city departments.
Q9: How quickly can City in the Cloud be deployed?
IntelliPay offers turnkey configurations for common city payment types that launch quickly without requiring in-house development — reducing time to go live and accelerating revenue collection for the city.
Q10: How long has IntelliPay been serving city governments?
Since 2004, first as GovTeller and now as IntelliPay, has provided payment technology and processing to governments nationwide. The platform’s ease of use, streamlined processes, and personalized support have earned it consistent five-star ratings from city government clients.
Two Decades of Making Municipal Payments Simple and Secure
We’ve been at this since 2004, and if there’s one thing we’ve learned, it’s that you shouldn’t have to be a legal expert just to accept a payment. As a PCI DSS Level 1 provider, we handle billions in transactions for cities and townships across the country, but our real job is giving you one less thing to worry about.
Our team spends their days navigating the “fine print”—everything from the Durbin Amendment to complex state laws—so you don’t have to. For our City in the Cloud partners, this means we can set up compliant, “revenue-neutral” models that meet the strictest institutional standards. We’ve spent over 20 years turning municipal payment processing from a complicated liability into a secure, cost-effective asset for your community.